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Contact Us

  • We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.
    • Customer Service:

      For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.

      If you have any questions, please feel free to contact us.
      Our office hours are 10am-6pm Monday to Friday - we respond to most emails within a business day, but if you don't get a response from us, please check your spam bin!

      Company Name:NOVA SILK ROAD SARL

      Company Address:37 rue des Mathurins, Paris, France

      Contact Email:
      Working Hours: 10:00-18:00 Monday to Friday